NAPA Auto Parts - On Demand Auto Parts Inc - Bakersfield, California

Hassaan A.

Bought shock absorbers from NAPA, and they were defective right out of the box. Turns out, they are made in China, and NAPA does not guarantee their quality. They refused to replace them, saying there’s no warranty. Most of their parts come from outside the USA, so don’t expect durability or reliability.

oscar O.

Great online interaction. Great price. Google says they close at 6pm. They were closed at 5pm when I went to pick up my order. Huge inconvenience. Will have to make another trip to the store.

Edit: nice staff after my re-visit.

Jasmin L.

I had a great experience today at Napa, the employee was very patient and helped me find everything I needed to get my car on the road safely again ! I really appreciate the employee for ensuring i was satisfied with all the items I purchased. I received great quality products at a great price !

Rich

Disgusting store. I mean it's not only filthy but there is boxes on boxes just everywhere, to the point it's annoying and a hassle to walk around. Found this out during an inventory service we provide and not only this, they kept our equipment and my supervisor there for quite literally 14 hours (6 am-8pm). Refusing to let the equipment go to other inventory services scheduled that day. Pathetic franchisee and disrespectful. Also extremely slow at their part of the service we provide, ridiculously bad experience.

Ruben J.

Good partners to work with when I order from them but I think they can improve on order tracking and solid etas. But maybe having 1 person who only does commercial because it's always someone different and most of the time they don't know what's going on with the order when someone else looks at it. Try adding notes to the order so whoever looks at it they can know what's going on.

Samson B.

Reported to Corporate Hopefully proper disciplinary action takes place....

Honestly if I could leave a review that was less than 1 star I would . The worst experience I have had in a store in a long time. These 3 female employees were gossiping and giggling after I asked for a product they had hidden which should have been out in front. But the obnoxious annoying giggling was completely unprofessional and honestly that's not how you run a business. Its no wonder the place is always abandoned looking. I figured what the hey they deserve a chance but will never be returning.

Debra O.

The employees were very helpful, polite and friendly.

Stephen F.

My battery was going bad after only three and a half years. I came into get it prorated. The woman that helped me was more than accommodating. She didn't demand an invoice from the original sale and just took me at my word on how old the battery was. They handed me the tools I needed to swap things out and I was out of there in less than 15 minutes. I've spent plenty of time behind the counter at auto parts stores and I understand how busy thing can get. They are doing some fine juggling at this NAPA.