NAPA Auto Parts - Phoenix Auto Parts - Phoenix, Oregon

When it comes to automotive parts and service in Phoenix, Arizona, NAPA Auto Parts - Phoenix Auto Parts stands out as a reliable choice. Located at 4526 S Pacific Hwy, Phoenix, OR 97535, United States, this dealership is not just a stop for parts but also offers a comprehensive shopping experience. For those needing immediate assistance, NAPA provides In-store pick-up and In-store shopping options, ensuring convenience for their customers.

The store's accessibility is noteworthy, featuring a Wheelchair-accessible car park and Wheelchair-accessible entrance, making it easy for everyone to shop comfortably. For transactions, NAPA accepts various payment methods including Credit cards, Debit cards, and even offers NFC mobile payments, catering to the modern consumer's preferences.

Customers interested in automotive supplies will find a wide range of specialties available. Although specific specialties are not listed on the provided information, NAPA Auto Parts is known for its extensive inventory, covering everything from batteries to various automotive accessories.

To get a sense of the customer experience, one can check the Google My Business page, where NAPA has received 19 reviews with an average opinion of 3.9/5. This mixed feedback suggests that while many customers appreciate the service and availability of parts, there's always room for improvement.

For potential visitors or customers, it's advisable to check out the NAPA Auto Parts website at napaonline.com. This online platform provides an overview of services, allows for In-store pick-up arrangements, and gives insights into the store's product offerings.

A key recommendation for anyone considering a visit or a call to this Phoenix location is to prepare by reviewing their specific needs online, especially if they're looking for a particular part. This ensures a quick visit and maximizes the time spent at the store. Additionally, customers should note the store's hours of operation to plan their visit accordingly.

👍 Reviews of NAPA Auto Parts - Phoenix Auto Parts

sam G.

1/5

I ordered lifetime warranty parts online and picked them up in store. When I returned the parts because they were defective, the manager said that because I didn’t have the box I needed to ship them back to the online supplier at my own expense. So, I called corporate and they wanted a shop to check the parts to make sure the parts really were defective. I had to get a written letter from the shop and then only got part of my money back due to restocking fees. I’ve never had this problem with any auto parts store. I will never shop at NAPA again.

Steve L.

5/5

NAPA employee was great. He delivered a battery to me at an RV park. He looked up and brought the correct, high quality battery which saved our RV trip. Highly recommend NAPA in Phoenix, OR.

Carl G.

1/5

Do not buy car batteries here. The warranty is worthless.

Robert L.

5/5

Went in for a clamp to compress brake calipers. They set me up with what I needed and were super helpful. They set the bar for what customer service should be. I'll be back for sure.

Noah M.

1/5

Horrible customer service. Was told $125 out the door" for a part and waited for it to be shipped there instead of getting one that day. Next day when I go in he says it's $175 without the core. Nothing was said of the core on the phone. I was $15 short and the manager decided he would rather I break down on the side of the road because he misquoted the price and I brought the price I was quoted. They don't stand by their word and they wouldnt work with me at all. I even offered to change it right there or bring the core back before closing but that wasn't enough over $15 for this manager to help out a life long napa customer. I'll never buy anything from this napa or any other napa ever, and will tell everyone I know how little the manager of this store cares about providing good customer service when someone is in a bind. He also needs to learn to quote people the price with the core included or tell them about the core charge like literally every other auto parts store I've ever bought a part from. Horrible business with horrible people working there, go anywhere else if you want to be treated with any sort of respect or do business with someone who has integrity, cause these people don't.

Ricky C.

5/5

Friendly knowledgeable staff everything you need for any of your cars issues or maintenance

David W.

1/5

One of the worst auto parts stores I've ever been to the guy that worked at the counter was very rude.

Casey B.

5/5

Fantastic customer service. Had everything I needed in stock!