Panorama Truck Repair & Towing Service - Barstow, California

john W.

My name is John Wable. I had a breakdown emergency today in my Tractor trailer. I got stranded in the desert with no A/C. The thermometer on my dash said 121° and I needed help fast. I was amazed to see the Panorama tow truck show up in less than an hour and a half. The driver "Clinton" jumped out of the truck with a cold bottle of water for me. He really saved me. I was on the verge of heat stroke and was under the trailer trying to stay as cool as I could. I don't know how long I would've lasted. Thank you Clinton and Panorama Towing. You don't know how pleased I was with your service.

Robby S.

Sent a driver here to have a PTO looked at, the mechanic at this location, Derrick, spent maybe 15 minutes looking at it to tell us he couldn't do anything. He then proceeded to charge us $550 for that. $275 an hour assess and advise with a 2 hour minimum. The mechanic then told us it was an after hours price because it was a Saturday. However, their hours for this location say 24 hours 7 days. I don't know about their work, so I can't say to avoid this place, but buyer beware. I will say one negative thing about this place, and it's in regards to the manager. Whatever she had going on that day, she needed to leave it at home. There was no need to be as rude to my driver as she was being. Take the stick out and relax, please.

Disney L.

My boss called a tow truck for me at 5am, they told him it was going to be 2 hours. He was sent a payment text at 7am and I was called by a tow truck driver only to learn it was gonna be more 2 more hours. I’m in Hinkley broke down at a customers house. It’s freezing cold outside my truck won’t start. And the dispatcher Robert just laughs and hangs up the phone. Likes it’s funny he lied, took our money and I have to freeze out here. Hands down the worst tow service I’ve dealt with in my entire life. That dispatcher Robert needs two lose his job. Whoever he may be. Idk how he gets away with speaking to customers the way he does. But $1000 is a lot for a tow. But then make me wait for 4 hours. Wow. Just wow

Diamond S. (. S.

The guy was nice and came and helped us as fast as he could. We were out there calling tow companies for 4 hours and he was the only one who came and got us and didn't cancel or disappear. He towed us to a place to get tires and he put the tires on himself then told us what was wrong with our tires, the guy's name was Clinton. Great service, couldn't ask for anything better.

Rodrigo D. R.

Had my car break down in barstow so I contacted my insurance to get a tow. We had Clinton (our driver) pick us up within 30 min of calling, which as you know, never happens! He was very polite, informative and helped us get to where we needed to go. Would highly recommend!

Praise E. I.

This is the worst company on earth. They trick and prey on the fact that you in a situation to take advantage of you. They charged me 26 hours for a trip from Lancaster CA to French Camp CA which included a 10 hour break for driver which was never agreed upon when I contracted them. A trip that should take no more than 12 hours Port to Port. I am a truck driver myself, nobody charges a customer for driver's 10 hr DOT break when he is off duty! They threatened to tow my truck back to pick up and impound it if I did not pay up immediately.

It was the worst experience of my life. The Boss of the place Jessica was so rude, arrogant and lacked any form of human empathy. You definitely don't want to have anything to do with these cruel people. My God will take vengeance for me from these cheats.

BE WARNED, DON'T CONTRACT THIS TOW COMPANY. IT WILL COST YOU DEARLY.

JOHN

Karla C. (. B. H.

The driver said he was the new manager of Panorama towing. He was Polite, quick to get there, had a clean professional rig
He expressed his intention to give great service
And he did just that!

He was quick to load up my truck with only 3 wheels carefully to minimize damage to the truck undercarriage
He unloaded it with care

I may have forgotten his name... Clint? But I will not forget his great service and I really appreciate him.

Maureen S.

This is not a reputable company!
We had a Semi breakdown, due to tractor engine problems, 10 miles south of Barstow, CA. We contacted Panorama to have a mobile mechanic dispatched to our location as they had a location in Barstow. We were informed that the computer diagnostic charge would be $300 and that the service fee was $175/hour with a two hour minimum. Once the mechanic arrived (over an hour later), he ran the computer diagnostics, where it was determined that we could not drive the tractor, but it would need to be towed in for repair. When we received the online bill for the service provided by Panorama, the charge for the diagnostic was noted as $350, not $300. There was an additional charge of $2/mile for 'port-to-port' service that we had not originally been informed about and they charged the mileage at 65 miles vs. the accurate 35 miles. In addition, they charged an addition $36 for the 'convenience' of paying the invoice online when they do not allow payment in any other way.
I had an unpleasant conversation with the billing department about the over billed charges and they did reduce the diagnostic charge to $300 and changed the mileage to the accurate amount. They would not remove or reduce the 'convenience' fee for payment.
This is a company that will overcharge with the hope that you will not notice and just pay the amount they put on the invoice. The fees they added and tried to overcharge may not have been huge, but when you own your own business, every dollar counts. And, companies like Panorama, that will try to overcharge, hoping you don't notice, are not the kind of company that I want to do business with. There are good, honest companies out there, this is not one of them.