Payless Car Rental - Birmingham, Alabama

JM H

If I could give 0 stars I would. I will never ever use this car rental company again. Used One Key Cash for a car rental that paid for the whole thing. Now they are wanting to charge me for it and also a late fee AND gas fee. Rental wasn't due for return until 8 pm. We returned the car around 5:30 p.m and also filled the car back up with gas at a gas station that wasn't even a mile from the airport!!! Everyone do yourselves a favor and book with anyone but Payless. We have never had any issues with renting a vehicle from any other company. Payless sucks and that's all there is to it.

Simon McBride

My experience with Payless Car Rental is a nightmare. I purchased roadside assistance and collision insurance at time of purchase. On May 23 I was getting ready to return the 12-passenger van and noted there was a flat tire on the front passenger side. Today is May 26, 2022 and the van is still outside my home blocking mailboxes of my neighbors. I have been told services were enroute that never showed up. Why should a customer in good faith pay for services they do not receive, plus they are trying to charge my credit card because the van is not returned. By the way, no one has contacted me from Payless Car Rental or the roadside assistance since May 24. I have had the runaround with these people going on 3 days. I'm only posting this hopefully to protect anyone else dealing with this company. I feel as though I've been shell shocked. Their customer service is ridiculous. I will never deal with them again under any circumstances!!!

Rachel Tucker Grenier

Yikes. Neither their local phone number nor their 1-800 number work. Expedia also can’t reach them! The Expedia representative had to leave them a voicemail while she had me on hold. Planning to cancel since these people are this unreliable.
I’m trying to stay ahead of a bad middle of night travel situation. I wanted to make them aware of my 11:20pm flight arrival next week so I won’t be abandoned with no car. I’m spooked that these people are unreachable!
Beware.

Shanna Williams

I rent cars all the time for business. I have a rental car for an average of 20 days a month. I have never had an issue getting a receipt emailed to me from any other company. I dropped off my car at Payless on Friday at 4am. It’s Sunday and I still don’t have a receipt. I have called 3 times. No one can speak English. Every time they tell me it will take up to 4 hours to get my receipt. What? I can send an e-mail in 2 seconds, why does it take them 4 hours. I can’t expense this $500 rental car without a receipt. Every other rental car company has my receipt to me the same day before I even board the plane. I will NEVER rent from Payless again.

Greg Bartley

I reserved a standard sized car through Expedia, with a pickup in Atlanta, to use for 5 days. I flew in at 2pm, no car available for atleast 2-3 hours - Ugh! They placed my name on a waiting list, to text me when a car was available; never received the text. I went down to Alamo and rented a car, glad I did. Bottom line; small car rental agency, so not enough cars in inventory - I will never rent from them again. Good Luck!

Ellen Osbourne

DO NOT, I REPEAT DO NOT RENT FROM THIS CAR COMPANY. they seek a way to charge you unnecessarily and they have absolutely no way of providing you with proof of how your money was spent. I asked for a receipt several times to show me a breakdown of how the fees daily rate for the car etc and for days I called several times and was not contacted once. Thousands of dollars were deducted from my account and I was told it was a system error. The representative had a very shallow explanation as to why the money was taken and I had to wait for over 24 hours to get any of my money back. According to what she explained several customers were having the same issue. Save yourself the hassle and inconvenience and go somewhere else with your business.

Todd Hooper

I had no problems with this agency and the car was fine. However, it doesn't seem to be as well run as other agencies. When I went to get my car, their computer was down, so the agent had to do all the paperwork by hand. Also, I had used Hotwire to reserve my car, and the agent didn't really seem familiar with how to process Hotwire reservations. No big problems, though. It just ate up some time.

Zac Bru

They got me a cheap car. It was fine.
Afterwards, it seemed like contacting the circus. When I got to the airpot, I left two items in the car (always check, my mistake) and called the Payless desk to ask them to ship me my materials. They were very pleasant and assured me that my things would be shipped - no problem. BOY, WAS I WRONG. I called 6 days later wondering where the package was, and was told that the stuff is 'gone'. These belongings were very important to me, and I have been greeted with nothing but apathy from the other side of the phone. Someone from Payless in the garage stole my items, after the company said that they would be accountable for them.

Two stars is generous.