Rocket Town Honda - Lompoc, California

N D

We had an awful experience at this dealership. While we were negotiating the price, the owner Vladimir suddenly stepped in and aggressively insisted that there was NO way they could lower the price on the used car we were interested in. I couldn’t understand why he was so upset—negotiating is part of the car-buying process! You’d think he’d know that by now. The only “discount” he offered was removing all the warranties and GAP insurance they tried to add on top of the price. As his attitude became more hostile, we decided to leave. Before we walked out, I tried to take a picture of the quote they printed out for us, but the owner snatched it off the table and told me I couldn’t take the photo. He said it was because the "VIN number was on the sheet, and that's private information in case someone else buys the car." But the VIN is already listed on their website! It was beyond ridiculous. We left and won’t be returning to a place with such an unprofessional and angry owner. I do feel bad for the salesman, Sebastian, who was helping us—he was great. I’m sorry the owner cost you a sale. We were still interested in checking out the new cars you mentioned, but the owner ruined everything. Seriously, stay far away from this place.

blanca carlos

Super easy process !!! Who else hates haggling and going back and forth when buying a car. Well I sure do and let me tell you that this was the fastest and easiest car buying experience I have ever had. I knew what I wanted and the price was right. Left with the exact car I wanted for my princess. Thank you Rocket town Honda for making a birthday girl very happy. You have earned a loyal customer. See you again soon.

Anita Rodriguez

Iveyhad the pleasure of purchasing a car with the help of Sue, and we couldn’t be more satisfied with the experience. From the moment we walked into the dealership, everyone was incredibly welcoming and attentive to our needs. Sue since day 1 took the time to understand exactly what I was looking for and guided me through the entire process with ease. She was very professional, answered all of our questions thoroughly, and provided valuable insights that helped us make an informed decision.

I never thought there would be a car dealership this nice that exceeds customers’ expectations. I highly recommend this location. Thank you, Sue, for making this a fantastic experience! Truly outstanding customer service!

I would like to add I’ve financed three vehicles here and I’ve always had a GREAT experience! What a wonderful team! But I really owe it all to Sue she’s dealt with me for almost 9 years and I would not change this at all!!

By the way I travel from Indio California just because I love dealing with Sue! God bless you Sue and thank you!!

Meng Moua

New update 3/18/24:
Rocket Town Honda responded with the third appointment and fixed all requested issues. However, they scrape my steering wheel and now it feels rough on the soft material. Until you resolved the issue, I’ll change it from 1 star to 4 or 5 stars. Thank you for your service.

Edited 3/13/24, a reply to this Honda Owner replied:
This message pertains primarily to your service department. Please take note of the subject line. Even after purchasing a car from your dealership, the repair quality remains consistently subpar. Are you implying that if the vehicle wasn't bought directly from you, the repair standards won't meet the expectation of perfection? Is this intentional negligence towards your customers? The technician fails to communicate that the repair is inadequate. I quickly discover the problem myself while still at your location, allowing me to pinpoint the issue. Fortunately, I refuse to accept the subpar fix. So Honda, as a unified entity, should ensure 100% satisfaction in service, irrespective of the dealership of purchase. Please refrain from attributing shortcomings to a separation of brands within Honda. And yes both of you and Honda of Reseda got bad review; you should be able to read my other review through my public reviews.

Previous comments:
I wouldn't recommend Rockettown Honda for service. Despite multiple appointments to address small cosmetic defects in my one-year-old car, they handled the fix unprofessionally. It's disappointing to see Honda producing new cars with such subpar quality, resembling low quality like cheap Lego pieces. Within five months of driving, various parts like window side moldings, behind steering wheel columns, air vent cover, and side fender flares began to loosen, peel, and even pop off. Despite calling in and waiting four to five months for parts to arrive, the issues persisted. Two consecutive appointments failed to fully resolve the defects, leaving me with the prospect of yet another appointment once the part arrive. It's frustrating to drive a vehicle with visible cosmetic flaws for almost half a year. I've lost faith in Honda's brand integrity and it's clear that Rockettown Honda fails to uphold the standards associated with the Honda name.

Larry Willis

Vlad is the best owner ever. He gave us a great deal on our new Pilot. Rocket Town Honda was over $2,000 less than the next best dealer close to us.

Drew

Andrew in detail department did a great job detailing my car. Looks brand new now and I’m pretty happy with the results. Definitely will be coming here again and recommend anyone as well too.

Ceci L

I had a great sales experience when I purchased a car from them in 2017. However 7 years later I still receive emails and texts from them despite my multiple attempts to unsubscribe. Every time they get a new salesperson, it appears their system lets them go through all of the dealership’s old contacts. I called and asked them to delete my information because I don’t live in the state at all. I clicked unsubscribe on the emails. I texted back STOP. I still get spammed by their salespeople.

I called and asked for the sales manager and left a detailed message. He has not responded at all and it has been a week. I find the lack of accountability very unprofessional and contacted the FTC to list them as spam.

Christopher Shea (TwoSheaFilms)

We had both our cars serviced at this location for the three years that we lived in Lompoc and thoroughly enjoyed our experience. Their prices are pretty high, but that’s California for you. I believe that they were fair and always informative of any issues we were running into with our vehicles.