Shock Surplus - Irwindale, California

Address: 12711 Ramona Blvd UNIT 106, Irwindale, CA 91706.
Phone: 2134333616.
Website: shocksurplus.com
Specialties: Auto parts store.
Other points of interest: Identifies as Latino-owned, Small business, Curbside pickup, Delivery, In-store shopping, Same-day delivery, Language assistance, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Gender-neutral restroom, Wi-Fi, Wi-Fi, Appointment required, Credit cards, Debit cards, Credit cards.
Opinions: This company has 433 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of Shock Surplus

☎️2134333616

⏰ Open Hours of Shock Surplus

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–4 PM
Saturday: Closed
Sunday: Closed

Okay, here’s a comprehensive overview of Shock Surplus, presented in a formal and approachable style, designed to be helpful to potential customers:

Introduction to Shock Surplus

For individuals and automotive professionals seeking reliable and competitively priced shock absorbers and suspension components, Shock Surplus stands as a respected resource. Located in Irwindale, California, this privately-held, Latino-owned small business has cultivated a strong reputation for service and a diverse inventory. They cater to a broad range of vehicles and applications, offering a comprehensive selection of auto parts and dedicated support to ensure customer satisfaction. Their commitment to accessibility and convenience is a cornerstone of their operational philosophy.

Location and Contact Information

Shock Surplus is strategically situated at Address: 12711 Ramona Blvd UNIT 106, Irwindale, CA 91706. Interested parties can readily reach them via telephone at Phone: 2134333616. A detailed overview of their offerings and services can be found on their website: Website: shocksurplus.com. The website provides up-to-date inventory information, pricing, and details regarding their service options.

Specialties and Services

Shock Surplus’s core specialty lies in the supply of automotive suspension components, primarily focusing on shocks and struts. However, they provide a substantial range of related parts, ensuring they can meet a wide variety of vehicle needs. They prioritize providing solutions for both classic and modern vehicles. Their services extend beyond simple sales, encompassing convenient options such as curbside pickup, delivery, and same-day delivery for local customers. Furthermore, they operate with an emphasis on responsive customer service, offering language assistance to facilitate clear communication.

Accessibility and Amenities

Shock Surplus is dedicated to ensuring accessibility for all customers. The facility boasts a wheelchair accessible entrance, wheelchair accessible parking lot, and a wheelchair accessible restroom. Recognizing the diverse needs of their clientele, they also provide a gender-neutral restroom. To enhance the shopping experience, they offer complimentary Wi-Fi. Appointments are required for certain services, ensuring dedicated attention to each customer’s requirements. They accept a variety of payment methods, including credit cards and debit cards.

Customer Feedback & Reputation

Shock Surplus has garnered a significant number of positive reviews on Google My Business, with a current average rating of 4.4/5. This demonstrates a strong commitment to customer satisfaction and a dedication to resolving issues efficiently. The high volume of reviews suggests a genuine engagement with their customer base and a proactive approach to addressing concerns. It’s evident that they prioritize responsive communication and strive to create a positive customer experience, as highlighted by numerous testimonials regarding swift and effective problem resolution.

Recommendation

Based on the available information, Shock Surplus appears to be a reliable and customer-focused supplier of automotive suspension parts. Their commitment to accessibility, convenience, and responsive service, coupled with their positive reputation, makes them a compelling choice for vehicle owners and automotive professionals. We strongly encourage potential customers to visit their website at shocksurplus.com to explore their inventory, learn more about their services, and contact them directly to discuss their specific needs.

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👍 Reviews of Shock Surplus

Mike Z.

5/5

I had an issue with the order when it arrived. I emailed the company and Francis emailed me back incredibly quickly. That was late afternoon, today. The new order is already on its way at 8:00 tonight. No excuses, no runaround, just old school business practices in making it right from a modern store. Anyone can sell shocks. How a business manages problems is what sets them apart. The prices were great too. 100% recommend them!

Allen K.

5/5

These guys have the best videos that come up on Facebook, Instagram or Youtube that ultimately helped me decide what shocks to get. Parts came in exactly as the ETA stated at time of purchase. Shocks were assembled very neat and cleanly and most importantly packed safely. Shipping company denied my rear shocks for some reason but Daisy from support got my order to me within 48hrs of emailing them and I cant wait to get them in.

Noah K.

5/5

Bought a pair of shocks. They were leaking upon delivery, notified SHOCK SURPLUS, they sent out brand new shocks, got them in a couple days. Very fast and professional service. 100% recommend and will be using them again in the future.

Josh H.

5/5

I would give 10 stars if possible. I placed an order for a set of shocks for my truck. A few weeks later I noticed that they had dropped the price on the set I had ordered. I emailed their costumer service in hopes of getting a partial refund since the price had dropped. I honestly did not expect them to reimburse me the difference but I figured it was worth a shot. They refunded me the difference without hesitation. I will definitely to business with them in the future.

Thanh T.

5/5

Shock Surplus provides exceptional service. Nick was very professional and knowledgeable. He even send me related videos on how to install my shocks. Fast shipping and very good price. Thank you
Nissan Frontier 2000-bilstein 4600
Nissan xterra 2004-bilstein 4600
Lexus GX460 2019- OME rear springs

Very satisfied thank you guys.

Peanut B. &. J.

1/5

Ordered shocks that they didn't have in stock, yet they still charged my card. I called next day to doublecheck what was going on and they said they had 2 left in stock for me (spoke with Joe, check photo below).
Next day Michael informed me of them not being in stock and a refund being issued.

Week later still waiting on the refund. Bank will be getting involved.

Avoid business with Shock Surplus. They're very sloppy to say the least. Repeated mistakes that are unacceptable.

Eibach is not happy with them also, stating they never shouldve charged for a product that has not been in stock for awhile and also has been discontinued.

Shock Surplus couldn't even update their website that it was out of stock.

Hawkeye B.

5/5

Sean and Jeff,
I recently ordered a Bilstien lift kit from your website and I had a few questions regarding the parts and in general installation of this kit. I connected to the chat option on your website and was connected to your employee Nick.

From the moment I started my chat with Nick I was met with a warm and professional response that made me feel valued as a customer. Every question I had was answered promptly and thoroughly. Nick exhibited a level of knowledge and patience that was truly impressive. If he didnt know the answer he went and actually looked for an answer rather than just saying he didn't know.
What stood out the most was his genuine commitment to providing me the info I needed. His attention to detail, constant communication, and follow-up showed me that they genuinely cared about my satisfaction. He even noticed that I was local to your shop and offered will call as an option so that I could get my ordered suspension even faster!!!

Working with Nick was seamless, efficient, and pleasant. It’s rare to find customer service that not only meets but exceeds expectations, Nick has set the bar incredibly high. I can’t commend him enough for his service and will definitely be returning as a loyal customer!

I work in health care and I understand the importance of great customer service. I just wanted to make sure that your employee Nick was recognized for his excellent customer service. I feel that good employees are a reflection of good leadership so I thank you both as well for what you do and for selecting the individuals you do to help out individuals like me.

Thank you for your time and if there is any other way I could recognize your shop/service in the form of a review or survey please let me know!

OBSIDIAN A.

5/5

After contacting them for damage Parts through shipping, they were very fast to respond. I have never had any issues with any of the other shocks I've ordered. Thank you again for your prompt response time.