SLO Self Storage - San Luis Obispo, California

Amanda D.

They recently changed payment processing systems. Because I was proactive and paid with a check last year, they canceled my credit card setup with auto-pay. They just hit me with late fees equivalent of 39% of my unit rental and took no ownership of the fact that the payment only 10 days late is because I assumed they would use auto-pay as they previously had. I would caution their rates seem cheap, but they are eager to make money on you with their fees.

Disposable O.

I love this place. All terms are clearly laid out when you sign up and if for any reason you don't pay on time they have a 10-day grace period before all hell breaks loose. SLO Self Storage is a clean place and the whole facility is well maintained. They tend to know their clientele and they don't tolerate people hanging out in their units nor do they tolerate people using the units as hobo FOBs.

Jane H.

Our U-Haul truck was available ten minutes before scheduled, no problem at all. We got a bigger truck than planned, for the same price. Starting mileage and gasoline level were accurate on the contract, so it would have been our fault if we had returned it with a full tank and essentially paid more than we needed to.

Mark G.

The experience I had at this location was awful. I encountered the most hostile and unreasonable customer service person I have ever met. It is entirely possible she is a very nice person and just woke up on the wrong side of the universe. Regardless, Uhaul should not allow their dealers to treat customers poorly.

The Uhaul area sales manager ended up fixing my reservation (which these people cancelled due to their vindictiveness), and apologized for the situation. The Uhaul representative at Erickson (1.5 miles away) was very helpful in resolving this issue as well. I would rent from Erickson in the future, but definitely not from SLO Self Storage.

Max T.

Nothing bad, nothing great. No theft issues, they have plenty of cameras, and you can use your own lock. The hours are pretty decent.

Considering it seems to be a staff of two, they keep it running pretty well. They aren't going to go at all out of their way to help you. They honestly came off as not seeming to care about you, cause they know if you don't pay for their services there will be a dozen other people willing to take yoyr place. That said they seemed friendly enough, they just didn't go out of their way.

Getting a unit was simple, the units seem secure. I can't say nothing bad has ever happened there, but the reviews saying this place is atrocious aren't reliable.

Sara S.

Don't reserve a Uhaul truck here. Our reservation was not honored and we were given less than 24 hour notice of that fact. Now there are no trucks available anywhere because they are all reserved. Apparently everywhere else honors their reservations. If you can't provide a service .... DON'T OFFER IT! And thanks for nothing.

Laura B.

I've never used the UHaul services provided by this company but I did use the storage. In the time that I had my items stored at this factuality I had my lock damaged (something crammed into it) as well as had the owners scream at myself and my husband. At one point of going in the owners son attempted to fight with my husband because we where not aware that they where closed (no signs posted, we where there during regular business hours). The last time I visited my unit I needed to speak with the owners and we had to wait for half an hour for them to show up because they ran to the bank without placing a notice on the door (this occurred during normal business hours as well). Very bad customer service from this organization.

Tony S.

I've dealt with the people who run this facility for many years and used to recommend them many time a week to my customers.
I went in one day to rent a UHAUL for a customer and as soon as I opened my mouth, the lady who runs the place told me ( very loudly in front of another customer) that she didn't want my business, or me in there, any more. It seems that she became friends with a competitor of mine and decided to do business with him.
She was very rude to me in front of her customers. I've seen her be the same way to many customers over the years. Even after the rats in their units destroyed the furniture of my customers. Never wanting to apologize or make things right with the people who lost their belongings to Rat Damage.
Alamo storage has the same problems.