Stress-Free Auto Care - Menlo Park, California

Kim

I was in the area when my low tire pressure light came on, so I dropped by without an appointment to see if they could help. They immediately checked out my car, filled the tires & reset the warning light, free of charge. The man helping me was incredibly kind too. Really wonderful service, TY!

Natasha A. G.

Update to my review about a year later: there is a new customer service representative here now, and Stephanie was a not a great communicator on my first impression. I booked my appointment online and chose drop off at 10am and pick up at 3pm. When I called to confirm, Stephanie said some mechanics called out today so she couldn't promise a 3pm pick up but that my car could be picked up today, which is understandable. I expressed needing my car to not be too late in getting back to me (and was considering coming on another day), as I needed to be somewhere later this afternoon, so she said she'd try to expedite it. However when I got there, she expressed that I wouldn't be getting the full service check that included brake/rotator/etc check but that my price would be the same cost as a full check. I told her that I wouldn't want that, as it sounded to me like I was paying the same price for fewer services and asked her if I understood correctly. She confirmed that she hadn't misspoken and looked visibly put off when I said I wanted the full service and could have walk somewhere wait until 3 or so for pickup. She opened the window from the office to the garage to let her mechanic know that I wanted the full service, and some (what seemed to me) terse glances and vague phrases were exchanged while I was there. I didn't feel comfortable with the services I would receive, and when I went to pick up my car, despite the digital inspection that was emailed to me showing a dirty air filter, she didn't mention anything about replacing it and stated that my invoice would come via email. My car ended up being done ~3 hours early after all. When I got there, Stephanie did not review what was done with my car, and instead told me that the invoice would be sent to my email address. I didn’t see my car out front so even had to ask where it was when she handed me my keys. Unsure if I will return - only reason for doing so would be the proximity to where I work; the last time I was here was over a year ago with my prior car and the person helping me at that time - a very friendly and helpful gentleman - provided a much better customer service experience.

Kenny

The service went fine. I got an oil change. Paid about 180 dollars for the service. The price is very high, though that's not the reason for my rating.

The main issue and reason for my review though is the amount of spam that you get after coming here. From texts asking for reviews. Multiple times. To emails to try and get follow up business. I understand marketing but there is a limit to the amount that I could accept and unfortunately, this lands in the unacceptable category.

Do not recommend if you want in and out service and to go on with your life afterwards. Expect relentless follow up.

Rob T.

Despite noting on my service order in advance that 2 of my tires had air leaks, they were not inspected for this. Upon receiving the inspection report, I was hoping to have additional work done on my car that day. I called 2 times, left messages, and it wasn't until 3 hrs later that I received a callback, which at that time it was too late to perform any additional services as the shop was closing soon. Unlike the inspection report via email, the report received via text did not break down the health report status of my vehicle (ie Requires Urgent Attention, Requires Future Attention, etc). I really wish they did this. Otherwise, it's very easy to schedule appointments, pricing is fair and transparent. And Stephanie is amazing and provides excellent customer service!

Stefan O.

My rating does not reflect the customer service, which was fantastic. The folk at the front desk were great. The work done on newly identified issues was great. However, they were unable to resolve the issue that I originally brought my car in for. So 4/5.

Nick T.

First just want to say this is only my experience and they - the workers and office person I spoke with were very very nice and more then helpful.

I called one morning maybe about 10am to schedule a “service brake pad notice”. Person on the phone said they had time to do that today bring it in at 10:30. Done.

Around 3 pm I get a call saying, yes I need new front brakes and rotors. They gave me a few options as far as pricing and parts, OEM parts or “economical ” parts. Anyway, I am then asked if I needed my vehicle back that day or if they could hold it over night. They hold it over night - after being re assured they were “getting right on it” after the phone call - along with “what the latest we can get it back to you the following morning”
Which 9AM was assured it would be ready.

9 am it’s not ready. In fact - then I’m there I am told by the very very polite office lady. That they had not gotten the right parts (brake pads) someone was going to get them that morning and it shouldn’t be much longer. Around maybe 11:30Am they finish up and I am good to go. For the inconvenience they waved $100 off my total. Around $800 for the brakes and roters on my work van.

It seems the person on the phone I scheduled with, was not someone at the physical shop -
The timing of scheduling a drop off at 10:30 Am and not being checked until 3pm and not getting the work done until the next morning later then assured- is not how I expected this brake service to go, but it got done.

Mike D.

First rate service. Great communication. They actually made calls on my behalf to get me specific information about after market products than can solve the rattling problem. Very nice people work there. Highly recommend this place and will use them again.

Judy E.

Eric at Stress-Free Auto Care in Fremont, CA, is to be commended for excellence in customer service. He was able to accommodate my request providing me with a complete history of service records for my car and email those to me since I've moved out of the area. While I lived in Fremont, CA, for over 25 years, they were my only car repair service largely because of their honesty and trustworthiness and because they genuinely care. There were many times that they provided free advice and service depending on the issue. Thank you, Eric.