TEC Equipment - Sparks, Nevada

Hakan B.

Company truck? Yes, but does it matter when you want to charge $100 bucks just to remove the last remaining string that’s holding front wind fender. It doesn’t matter if I’m paying or my company or the tow company that caused the mishap. How can you justify $100 just to break of last remaining 2 inches of plastic off? Just to remove the broken fender off. Nothing more. If I knew you were going to charge my company or eventually the tow company for breaking that piece off I would have gladly removed it myself for FREE. Yes for FREE.

It doesn’t take much to remove it, Definitely not 1/2 hr you decided to charge for labor.

1/2 hr= $100

Since you told me that you could remove it. I didn’t think much about it, since you didn’t tell me that it would cost $100.

They literally asked me “Do you own the truck, why do you care if you’re not paying?” Please understand this, this is the kind of mentality you’re dealing with. They know they’re stealing but they want you to keep quiet…It might seem like minuscule thing, but it shows a lot about their beliefs and practices…This shouldn’t be the way a company in service sector should operate especially representing Volvo. Quite disappointed. I’m quite sure they will have me or my company red listed after this review. Don’t care, truth doesn’t hide in shadows.

Besides this incident, I would like to acknowledge that Rick @ service was responsive, informative and always ready to answer any questions, queries or concerns I or my company had.

P.S. I have been driving CMVs for about 4 years. I understand and seen it…there is a highway robbery culture out there with service locations that is expected or at least generalized to be, but never have I ever seen anything like this.

CW L.

Chet in sales helped us purchase a used tractor. His communication was excellent and he and his team went over and above getting the truck ready for us. Nice to work with an honest dealership with a hardworking, honest team.

Rex P.

It would be zero stars if I could. Worst experience I have had at a dealership.
Came in because my blinker was out on my Mack anthem at 7am 2 hrs later they said the don’t have the headlight assembly and can’t get it till the afternoon. If I pay an extra fee otherwise it would be a couple days. I said I’m on a load and can’t do either I’m on a time schedule. They billed my $200 to tell me my blinker was out the reason I brought it in. Never go here scam. I would suggest going to a Breckners instead.

Alaska W. (.

When it was my turn to get my truck looked at i asked the mechanic driving it into the shop to keep it under 5mph otherwise my logs will activate. Needless to say he immediately drove it into the shop as fast as possible. Jerk. Service side i just didn't really like. But maybe thats just personal. I did not have this location preform the needed repairs.

Anony M.

Rick in service and the service tech I worked with were very professional and friendly! Wait time was not bad either.
They replaced a faulty stereo deck, best experience I’ve had from many dealer visits (different reasons), great job!

Luis M. R.

Salesman Matt. Very friendly and professional makes things go easy

Michael A.

I came in for preventative maintenance and to replace a leveling valve. I was told it would be 3 hours of work, one of which was for the valve replacement. They did charge me for only one hour after I questioned them about it, the mechanic said he worked on it for 3 hours. I left 6 hours later, almost missed delivering my load. I was quoted a price for the valve, but they charged me more. I had to question that too. I had to deal with the parts guy in the back, and I see why they put him there. He has very poor customer service skills. He didn't even want to be bothered talking to me. He said the prices for the parts being sold and the price used for service differs. I called the previous day to make sure the parts were in stock, but must have spoken with the other parts people. I told them I was bringing it in for service, but speaking to the wrong parts person was somehow my fault. This employee was very unprofessional. I will only go back there again if it is an absolute emergency.

Scott H.

This place is horrible! The worst service i have ever had at a Volvo dealer, it took them 6 days to get to my truck it only needed an egr valve and fix an oil leak needless to say they made the oil leak worse,they never called me once with an update i had to call them, i stopped in 2 times and found my truck in the parking lot unlocked both times very unprofessional!!! They are definitely not concerned about my possessions this is my 3rd Volvo in 20 years and definitely wont by another Volvo has really gone down hill in the last few years they must think they are the only truck manufacturer i got news for them there not