To & Mo Towing - Laguna Beach, California

Pourya H.

This towing company damaged my car during a tow and has completely ignored my attempts to resolve the issue. My built-in front and rear dash cams captured clear footage of them causing damage to my rear bumper and improperly strapping underneath my front bumper. Despite reaching out, they have not taken any responsibility or responded to my concerns. I will be taking legal action to hold them accountable. If you care about your vehicle, I strongly advise against using this company.
There should be a lawsuit for this pattern if anyone had / has the same experience. We as consumers should get together.

Jurnee G.

I just wanted to extend a huge thanks to the team working in the office this morning. My mother and I visited on 8/10/24 at 10:30 AM, and both Jose and Anthony provided us with exceptional customer service. We’ve never had our cars towed before, and they were patient and helpful in explaining the entire process. Despite the stress that often comes with their line of work, they maintained positive attitudes and made our experience as smooth as possible. While I hope I never need to visit the facility again, I wouldn’t mind returning due to the excellent service we received. Thank you again!

Jonathan J.

These people are absolute crooks! The woman at the front is a total Karen. No manners, no respect, and they love to play games. Nearly had to call the cops because they wanted to play games releasing my car even after they had my money in their hands.

They damaged my vehicle at the yard and they couldn't care less. They had the audacity to attempt to overcharge me with an access charge and after hours pickup charge though I never accessed the car and picked it up on a Monday at 2pm. Once I told they I was going to sue them she removed the fees.

They also made me jump through hoops to pay for my car because they charged my card 3 times back to back then told me the transaction was declined locking my card flagging the transaction as fraud then forced me to bring cash to pay refusing to run my card again. They are required by law to take card payments.

I asked the lady at the front what their proof of service address is so I could sue them which really rubbed her the wrong way! By the sounds of it we should all come together to file a class action lawsuit to get our money back.

Filing a complaint with the state and BBB and making other reviews to alert people to this terrible company.

Melanie A.

I called to find out how much it was to get my car and was told one amount when I actually went to pay, it was $150 more than I had been told. The man who answered the phone was as rude as a human could be. However the lady at the Laguna Beach yard was much nicer. Her and the gentleman there with her are the only decent thing about the entire experience. Also, I think it's worth mentioning that I was towed from my own apartment building as someone was parked in MY spot, not wanting to cost them a fortune by having them towed, I parked in the spot next to mine with a note on the windshield explaining someone was in my spot, if I was in someone way please call and I'll move immediately. And cell number. The tow truck driver opted to just tow me instead, never call. As an added bonus my wheelchair was in the back seat, so just getting to the tow yard was very difficult to say the least. I use my cane for the few steps over the bridge to my apartment, hard to unload by myself, which was why I had left in trunk of car. When I told them about note on my car, asking why I hadn't been called before towing away I was told it was a dumb move not having the car in my spot towed instead, it's s money game I was told, not about trying to be nice, should have done the same to who had parked in my spot. A $767 dollar lesson!

Angela K.

I called to have a vehicle towed from my apartment complex. They were parked in front of a no parking fire zone and in front of a garage. I couldn’t park my car because of this car. The woman on the phone who asked me for a copy of my lease so that she could prove I lived here said someone would be out but hung up very quickly. I had just told her I wouldn’t provide her with that (even if I knew where it was) because people here are retaliatory. It seemed strange that she hung up on me so quickly so I called back to see if they were really sending someone. She yells at me saying she said she would send someone when they had someone and that she never asked me for a copy of my lease to prove I lived here and now suddenly there is no one available. Then she asks me for a number on the garage. I’ve lived here for 6 years and I’ve never known the number of my garage. It doesn’t matter though because the chick hangs up on me again after refusing to give me her name. Then I call back again to give her the info and try and get her name of speak to a manager. She refuses her name but puts me on hold for the manager. Of course, “Robert” the manager is unavailable. I just found out that someone who works for the Tow Mo lives in my complex. Robert: you got some splainin’ to do. All the times I could have called for a tow and didn’t because people here are psycho, and this is how I get treated. I specifically called from a private number so that they can’t narc to management the phone number. She then won’t Keller me speak yelling at me about having a private number and says I keep calling to harass her. Nice. Way to serve your customers. All I want is this car to be gone. THEN I find out someone working for the tow company lives here? I’m guessing that is why this guy thinks it’s ok to park in a fire lane, and people park in handicap spots and other people’s parking spaces. They all know nothing will be done to move the car or with management at this complex. Feel free to reach out “Roberto”. I will be driving over tomorrow to meet your wonderful employees who threaten me and say I’m harassing them.

Deepak B.

These people are just thieves , they towed my car from apartment community in Irvine and then took out my registration 2017 of my car , not even that they stole the registration papers from my car and said your car was abandoned . They were so rude when doing business with them the lady cashier(Mexican) 5 mins before closing she was like i will charge you door closing charges , I will charge you next day charges and so on .... she was asking for my 2017 registration but they had already stolen the same from my car. Friends never ever do business with these guys , they should be sued . When I reached home I found out my Navigation system was also not there in the car. Unfortunately cops do not do anything as they say that is private company and you need to deal with them.

J

Scams. They steal ya money in order to give your car back. They won't even let you in the car to grav your identification. Had to call the cops to get some sort of help from these scam artists. Extremely unprofessional and thieves.

Self M. V.

They just rip off people 550 for parking infront of a garage they just try to make there money by ripping off hard working people