Toyota Salinas Parts And Service Center - Salinas, California

Pierce L.

I went in for an oil change with my Lexus and had it done same day. Great service experience with Pablo.

Found a vacuum hose that was not connected and glove box cabin door not latching on anymore after the service. Mike and Justin got me back the same day I called about the concern and fixed it right away.

TK’z S. G.

Excellent service as always. Checking in was fast and easy. Staff was kind and courteous and remembered me. I have been going there for years and wouldn’t take my vehicles anywhere else. Always a pleasure, doesn’t feel like another an errand. Thank you Pablo for excellent service. Justin rocks the intake of vehicles like a champ. Always a pleasure going there. Thanks Justin

Jorge Z. G.

I had a pleasant experience with the service department at Toyota Salinas. Tanya the service associate is excellent. She surely knows her job and represents the business well. She is thorough and communicates well the service to be done. My wait time was minimal and Tanya kept me informed. Thank you Tanya.

Salvador A.

Amazing fast service. Called today, got my appointment same day and was ready in record time. Definitely the best experience as a customer in time management and the service provided from start to finish. Omar was outstanding on processing all my needs and questions and concerns. Keep up the professional work guys.

Milton R.

I had a good experience with their recent service. The entire process, from booking an appointment to the actual servicing, was smooth and timely. Also, I was impressed by their short video presentation on a specific diagnosis I had requested for, giving me a more accurate picture of the condition and a peace of mind. I’d definitely recommend to my friends.

Daniel R.

Customer service was truly outstanding. Received a very warm welcome had me processed in matter of minutes and out in waiting room no more than 5 minutes. The Assistant Service Manager, Michelle Herena was very focused on my need for repair and handled it quickly.

Susan D.

I had outstanding customer service from Justin. My experience c was very pleasant. He was very professional, kind, empathetic and very knowledgeable. I highly recommend going to him for services. He made sure everything is covered and informed me of any changes. Sakibas Toyota is very lucky to have him… he deserves a raise / award for outstanding customer service.

Tony G.

My 2022Corolla Cross ran into a rough patch when me and my wife was redirected by Google on I15 near Oak Hill road because of a horrible traffic going to LA last Thanksgiving.
It has 45k miles and needed to be serviced.
So, I had an appointment last Wednesday, Dec. 4th
at Salinas, CA.
The Engine and Radiator covers were crumpled because of the off-road "detour" and I asked the Service advisor if they would be kind enough to fix the shrouds, replace a few clips and bolts that were missing---and since it was being serviced for
oil and filter change, they would have easy access underside.

They did no such things and said I needed to go to a repair
shop where the condenser and radiator frames could be "straightened out" because they were pushed up and back,
or something to that effect because of the incident, but it is
drivable.
Why couldn't the technicians at Toyota Service and Parts
just do a customer a favor to temporarily fix a flapping engine
cover?
Is their jobs merely routine?
Hell...why do they even disregard the recommended maintenance tasks that I just read on the Maintenance Guide?
They even forgot to rotate the Cross's tires.
My wife has a 1998 Corolla and it is still being serviced at
Salinas. A very sturdy car!! That's why I bought the Cross!!!

PLEASE keep it up next time and let us all BE SAFE.
Keep your Toyota customers SAFE!