Turo Oakland Rental Cars - Oakland, California

Alyssa M.

I must say, this app is a great alternative to normal rental business prices…but there is a risk. I’m going to start by saying, Turo customer service is TOP TIER ✨ and because they are so good at making things right, that is mainly why I would use them again and recommend them to friends and family; but with full disclosure.

I used Turo for the first time a couple weeks ago for a 6 day rental. I found a decent car for a just price!!! We were looking for something small and practical. Getting us from point A to point B with great MPG. Only thing is, I don’t think the company site checks their hosts and their cars throughly, just yet. That would be my suggestion to the company to ensure their consumers are getting the best quality and safety when renting from their trusted hosts.

The first car we had was an absolute dud. We knew there would be a risk with renting an older car, but not with what we experienced. The car was run down and sounded horrible when reversing. The interior was dirty with trash all over the place (covered by the rugs). The pictures the host posted were a catfish and his description was less than accurate. When making the reservation, you have to say date, time and place for pick up. We were coming from another state so we wanted the convenience of having it dropped off at the airport. The host dropped the car off at the airport parking lot 20 hours prior to my reservation. I had to pay a 120$ delivery fee, which I was well aware of when booking, but was unaware I would be responsible for the parking fee. That was not discussed or mentioned in the hosts bio and because he dropped it off a day prior to my reservation, we were charged a higher parking fee.

When we reached out to the host about it and asked why he dropped the car off 20 hours prior to the reservation, he referred us to a company policy that the host can charge up to a certain amount when it comes to airport parking and the guest is responsible. The only exception is that the host must clearly state that in their bio and/or communicate that to the customer…which my host did not.

Then the second day, the check engine light came on. I notified the host and he said to call Turo support if we deemed it unsafe to drive. Which we did. But he then followed up with that if we were close to an auto zone, they would check the cab for free. We were on vacation and also there for a special event that took place the same day as the check engine light incident. I do not have time to do quality and safety checks for anyone on my vacation…especially when we have limited time and we paid for a service.

The customer support agent was super friendly, very professional, and took care of our situation right away. She booked a tow, another vehicle for pick up, and gave us Lyft vouchers until we were able to get our replacement car. I also had questions about possible reimbursement for our first car and a few incidentals and she gave us clear instructions on how to get some of our money back. The second car was covered by the remainder of what we paid for the first car and comped for the difference by Turo.

The replacement car was super clean, the host was very professional and responsive, and we throughly enjoyed our experience. We also were refunded a huge portion of our trip and in a reasonable amount of time.

I would say you should absolutely use Turo for your rental car needs, just make sure you do enough research on the car you are renting. Go off of the amount of trips and positive/negative reviews each car has.

My suggestion to Turo would be to do a more throughout review/quality and safety check of the hosts and their cars before allowing them to participate on the platform.

We need more companies to have customer support like Turo!

Norman L. K. I.

Beware of the fine print first off my wife daughter and I were stranded at the airport due to the fact of a host canceling our trip. We called text no communication back from the host and they are trying to get a free $200 by canceling our trip because we where late to pick up our vehicle even though it was supposed to be in the hourly parking at the Airport. Then after booking a new vehicle it took three time before we had a vehicle and then after finding our new vehicle and needed to change the time from 6:30pm to 6:30 am we where charge for parking fees and Turo corporate trying to charge us for a late drop off fee even though we spoke with the vehicles owner and it was find on there end and we didn't see a refund for having the car dropped off 12 hours earlier but we were definitely charged for dropping it off 45 minutes late. Make sure you have good communication with host of the vehicle and if they do not reply at all within the first hour I would cancel and get a new car. It's unfortunate but I felt nickel and dimed Turo did refund out $200 dollars but now I do not feel confident in using their services moving forward.

Axlbubu2000

Renting with turo app is only 10% turo effort and implication for up to 40% of the 💰 they keep..... and 90% the host efforts: vehicle, maintenance, cleaning, delivery, and the most important, the small damages he has to deal with..... Turo's insurance is only a fraud. You have to be on both side to understand, the host and guest.....so , for 10% I'll give 1☆ rating.

Eve R.

If I could give 0 stars I would. My experience with this company has been a total nightmare! The first time I rented with Turo, they tried to charge me for tolls which happened after I had already turned in the vehicle. I disputed the charges but never heard back from the host or Turo. That should have been a warning but I decided to rent again and rented a minivan from one of their hosts located in Southlake, TX by the name of Karen. I rented this minivan for a 12+ hours trip from TX to Florida. I specifically asked her whether her minivan was in good working condition as we were going on a long trip with my family of 6 including my 90 yr old mother. She told me everything was working good and she had just had her van serviced. She mentioned that the tire pressure light coming on but not to worry because it was just a faulty light and that everything was fine with the tires. I took her word for it and decided to rent her van. Well, we were almost killed on the freeway when the steering wheel started to shake uncontrollably at 70+ mph on the I 10. One of the back wheels blew up and came off the rim almost causing us to flip over. We pulled over and called Turo road side services. They were worthless and to make long story short we were left stranded by the side of the freeway with my family and belongings for more than 3 hours in the middle of a storm! Thankfully the Highway Patrol came by and stayed with us until we could find a taxi big enough to take us to the nearest hotel. The Turo rep. told me they could only give us a $70 voucher for an Uber ride which was impossible to get at this location, but speaking to these Turo representatives located overseas they couldn’t understand our situation. They had the audacity to tell us we needed to return the car back to the host all the way in Texas before they could get us another rental. Now they are charging us $199 for the flat tire that almost killed us. I’ve now spent hours upon hours on the phone with these scammers!! They are the worst!! Just rent from a reputable car rental and save yourself the headache

Adeola ?. A.

Customer service fragmented
Leaves guests at the mercy of hosts who make allegations that renters damage vehicle without duly investigating possible fraud

Customer for 3 years on and off within Canada Horrible idea using them in the US

Takes no responsibility for us missing an event because it failed to undertake due diligence needed to ensure car was in working drivable condition

We were left stranded amidst busy LA traffic and missed the event we flew out there for

Deborah T.

Great experience. Eddie was patient and professional

Sharon B.

Brian is great

Mia P. (.