U-Haul at Tully Rd - San Jose, California

Julian W.

When I picked up the van, it had almost no gas at all. And by almost no gas at all, I mean it was the TINIEST bit above "E". I didn't even notice until I had already started driving, and it was an enormous inconvenience.

I called customer support, and they told me it was supposed to have 0.125 of a tank left, and it was nowhere near that. Unfortunately, I was so flustered and anxious to get to a gas station that I completely forgot to take a picture of the gauge. My guess is that this happened because the person that rented before me lied about how much gas was left in the tank when they dropped it off, but it should not be that easy to get away with something like that. Someone at U-Haul got seriously lazy and dropped the ball when verifying how full the tank was.

Erica W.

You could walk in or book online, every was friendly and they made it a smooth transaction. Calling customer service was a Breese. They Comunidad great with the site I was using when I had to extend my truck. And the app was super easy to use.

Chris W.

Scam alert. They provide you with a vehicle totally ZERO/EMPTY of fuel. Then you have to add fuel before you can continue. How much should you add to end up on return with ZERO fuel. They probably expect you to have some left in the tank so they can profit.

Albert C.

I came to this place on Nov 27 at 6:30pm to fill up my propane tanks was told by the guy in front that there tank was empty to come back next day early morning or go somewhere else.( I checked the gauge on there tank at it read 100% I use to fill propane) I come back Nov 28 and needle is in the same place and get my tanks filled. THE GUY IN THE COUNTER LIED AND MADE ME WASTE MY TIME

Matt G.

Truck I used had 43 miles to empty to start my trip. Drastically slowed down when I took my foot off the gas as if it kept its self in first gear while on the highway struggling to upshift (vehicles slow down naturally when downshifting) got roughly 8 mpg. Struggled the whole acceleration. Do not use this truck!

Bryan S.

I can't say enough about Pedro. His customer service was above and beyond excellence. Pedro is an asset to your company and a great person. He was not only very professional, but a person that cares for his customers. I will definitely continue doing all my business needs with this U-Haul location and Pedro. Thank you and thank you Pedro.

HARDIK M.

- Online registration for the vehicle made emergency contact optional.
- Upon arriving to the counter to pickup the key, the lady at the front desk refused to give me the key as she said she must obtain the secondary phone number.
- If the online check was made, i was supposed to just pickup the key. The lady kept arguing and i had to give a number as she said the system does not allow me to book without that.

I would never go to this location and would definitely not recommend the friend to this location.

I had 3 rentals this month and this was the worst experience as they contradict their own system.

Odette M.

First experience w/ U-Haul on Senter Road. Had to return car dolly/hitch & then return w/ U-haul to unload in the next couple of days. Minh was kind & professional along with his other crew members that we're learning on how to unhook a car from the car dolly. The place has many items for your packing needs and many other tools and gadgets should you need them on the way to your short or long trip. Thanks for your help!
Amy was kind&helpful upon returning uhaul truck.