U-Haul Moving & Storage of Belmont - Belmont, California

Wei-Ai T.

Standard U-Haul rental services, along with a large store of moving-related products (lots of cardboard boxes available). Propane is sold at this location at a reasonable price, but the wait time could be long. Parking can also be an issue in the small lot.

Christopher C. (. /. A.

I already had my truck and trailer from other locations, though went to this location to get boxes and moving supplies. The guys at the counter were friendly. There's street parking along El Camino and a few spaces in their own lot.

Jordan B.

Probably the worst customer service I have ever experienced in my life. Belmont employees were disrespectful and generally unhelpful the entire time. They seemed more interested in watching their funny videos on their phones than actually doing their jobs and trying to be the very least helpful.

9:45a: Picked up trailer from Palo Alto location
12:19p: Called roadside assistance to report that we had a check engine light on our personal vehicle that was towing the U-haul trailer picked up earlier. We asked to switch our reservation to a 10’ truck since we had only just picked up the trailer. The person on the phone said that the Belmont U-haul had some in stock and to just go there and they would handle the reservation change.
12:30p: Arrived at Belmont U-haul. Parked in the equipment return lane. Told they couldn’t change my reservation and that I had to call “traffic” to get the reservation swapped.
12:45p: My call was twice transferred to the Sacramento call station before finally getting to the San Francisco call station. They told me that I had to talk to the people at the Belmont U-haul about switching the reservation. I told the person on the phone that the people at the Belmont U-haul had told me the opposite. The person on the phone then did something to switch the reservation.
1:20p: When I had gone back inside, they said that the trailer reservation was still in place. I did not want to get double-charged. The person on duty (manager?) asked me to move my truck from the equipment return lane. I told them that would be difficult. It would require backing up into traffic. I spent about 5 min trying to back up the truck and trailer into oncoming traffic. Then the same manager finally mentioned there was plenty of space to park in the back and that I should just pull forward. Then I went back inside to try to solve the issues with the double-reservation. Then the new person on duty told me they had customers trying to leave the back parking lot and that I needed to move. I finally went out to move, but then the customer was able to pull out with no issue.
Left Belmont U-haul approximately 2:45pm. Belmont employees were disrespectful and generally unhelpful the entire time.

Carter T.

Fast and easy service. After hours drop off helps. Decent rental rate too.

Yessica R.

To start we went to the San Francisco store and they told us that they didn't have what we were looking for, that it was all the way to Belmon on the Camino Real and we drove there and they didn't have it either, it was a waste of time and then the person who helped us explained to us that we could return them to the same store and that it would be cheaper, it cost us 3 times more than what we expected.

Fernando L.

Unfortunately the van was pretty dirty and grimy, i guess it’s to be expected but the steering wheel was sticky same as the floor and the dash. Like someone spilled something and no one cleaned it and just let it dry. The car was parked on the garage slope, so the gas sensor said it was full and the contract said the tank was full, but as soon as I pulled out the car from the slope it only had 2/3’s of the tank full. Great way to deceive your customers in filling up your tank more. The airbags sensor went off and i couldn't change the dashboard to verify the millage i consumed. I just had to take your word for it. Overall way below average experience, borderline suspicious and taking advantage of your customers.

John T.

The place was close to my house and the staff was very friendly and the price was great.

Coy T.

8/2023-Mostly a positive experience with checkout except their truck photos didn't show a big paint chips on the hood which I disputed before checking out. Checking in was mostly positive except the cashier was unknowledgeable about how charges would be badge if different from the original estimate.
3/2020-I was so reluctant to use these guys after reading all the horrible reviews but I didn't have any other choices for an in-city move small pickup truck. Booked online the night before and price was reasonable. Moving day and visited store and declined the extra liability coverage ($10). Their online check-in and acceptance procedure was fairly painless. Although the photos they presented was the truck very clean and washed but when I got it the interior and exterior were a bit dirty but not a huge deal. I still took my own photos just in case. About 15 min and was out the door. $20 + $0.79/mile. 2 hours later and returned with gas replaced. A few extras miles was accrued and charged. I think I was very lucky compared to all the previous reviews.