U-Haul Moving & Storage of Vaca Valley - Vacaville, California

Paris B.

I had a great experience at this location. Both the general manager and the gentleman who assisted me provided outstanding customer service. It had been quite some time since I felt genuinely appreciated and well taken care of as a customer. They were helpful every step of the way. I highly recommend this place to anyone looking for true customer service.

Miranda W.

Laurie Hansen is PHENOMENAL. Incredibly helpful and efficient. I am coming to this location (even though there are several closer) because I have always been well taken care of at Vaca Valley. Thank you Laurie, you’re an amazing person!

Joann M.

Laurie Hansen is amazing, she really is helpful and professional, she was able to resolve a relocating situation and completely keep us from losing our minds!

Lisa G.

Laurie, the general manager, was super friendly and helpful. We had an odd shaped heavy item that needed shipping. She helped us get a box, pack it and get it ready to ship. Highly recommend!!

Andrea S.

Nice facility, nice that they have carts to use. Only negative, couldn't access it's a bathrooms.

Laureen S.

My partner and I were traveling to pick up a new travel trailer and needed help getting our hitch adjusted. Anthony was incredibly gracious and generous with his time and expertise, even though we were not there to purchase a U-Haul product. He had us back on the road in no time! We were very impressed with the cleanliness and orderliness of the facility as well. If I lived in the area I would absolutely return to this business for any moving or storage needs.

jimmie W.

I rented a truck that I needed, with the agreement that it had to be back in 6 hours, for another customer who reserved it later in the day. I paid the full price that would usually be charged for 24hrs, out of desperation at the moment. I agreed because I needed it.

I returned it within 3 hours, when I was done with my first trip, hoping maybe they could accommodate me with a smaller truck for the remainder of the 24hr period, since I was paying full price, and they had plenty small trucks. A small truck was also originally offered to me for a full 24hr period.

I didn't make any demands and was not rude to anyone. Was just hoping maybe they'd help me out as a customer, given the circumstances. Rather than having an open discussion with me about it, I was basically immediately lectured and told that I agreed to the short rental, that they weren't changing the contract, and that they didn't have to offer me anything outside of the contract CONVERSATION OVER.

I told them I knew they didn't HAVE TO DO anything. I made a simple request and didn't understand why I was met with such resistance. The woman helping me was the ALL BUSINESS with a no customer service type personality, which is unnecessary. The business was empty and no one in line, as it was when I originally picked up the truck.

It's a shame that no real customer service and friendliness is the norm these days. And I don't believe the customer is always right, but I do believe businesses should try, when they can.

This is a newer storage business, clean inside and out, and nice facility.. Better customer service would've gotten repeat business from me, and referrals to friends for future business with them. I guess playing the hard role was worth to the person at the counter. Why help me with an available truck when you already have my money for a 3hr rental I guess, huh. Thanks Uhaul of Vaca Valley

Yannik M.

Had 1 great experience with the manager and 1 bad experience with an employee.