U-Haul of Campbell - Campbell, California

SP

BEWARE!! They charged me 2-day price for a 24-hour rental.

I am a regular at this location so I’m well aware of their long lines and trucks with lowest fuel levels. However, yesterday’s experience was beyond frustrating. I had booked a 24-hour rental online. After waiting for 20 minutes in the queue, they try to hand me keys to a truck with zero miles left on the gas. When I pointed that out, the gentleman at the counter acted like I was creating an issue and he’s telling me that there’s nothing he can do to help. I insisted that I was not going to drive away with an empty tank as I might get stranded. The manager then switched the trucks and gave me one that had 6 miles remaining to empty. The entire rental experience today took about 45 minutes.

Since I got the truck 45 minutes later than originally scheduled, and I really needed it for the whole 24 hours, I called the U-Haul customer service to explain the situation and request a one-hour extension, which they Approved and updated in the mobile app as well. I returned the truck the next morning at the 24-hour mark. I handed the keys to the same grumpy man at the counter. He charged me for an additional day of rental plus insurance even though he was well aware that I did not get the truck on time so I had the truck for only than 24 hours in my possession. Do better Uhaul!

Jeremy R.

U-Haul of Campbell made my move so much easier. Their reservation system through the app is super simple to use, and the onsite staff is both helpful and efficient. The van I rented was clean, ready to go on time, and in great condition.

The check-in and check-out process was a breeze, which I really appreciated. The location is also perfect, making it easy to get around the South Bay. If you are looking for a hassle-free experience, I highly recommend this U-Haul location.

Oksana G.

This is my second time using U-haul in Campbell on 1266 White Oaks Rd. Location is excellent.
Both times I had 5 out of 5 star experience.
I booked U-Haul the night before, showed up next day. It took me 3 to 5 min to register and I was on my way to load up for a big move.
Returning the truck was even faster, I just handed the keys to their associate and was on my way:
No hidden fees, no extra charges. All clear and simple.
I just want to say “thank you” to people who operate the facility.
You all do a fantastic job!

David M.

Don’t bother calling here by the phone cause it’s answered by a Help Desk nowhere near the place and the operator was taking forever to locate the store. So I drove in person to pickup a minivan for a short haul. I was out in less than 10 minutes. The crew is helpful and the van was clean. Will rent from here again.

Antonio M.

I had another great experience at U-Haul, thanks to the manager, Steve, who was extremely helpful and very nice. This is the second time we've used this service, and it honestly remains the best. Highly recommended for anyone needing reliable and efficient moving solutions!"

Bruce M.

Great service and fine people. After 30+ years of working with the folks at UHaul on White Oaks Road in Campbell, I couldn’t be more pleased. Many thanks to Store manager Henry and his fine team!

Bobbie W.

Steve at the White Oaks location was amazingly nice and made the rental easy and a pleasure. UHaul is lucky to have such a lovely gentleman working there.

Ryan M.

Mr. Larson made my experience 5-stars. He went above and beyond, was patient with my questions and concerns and generally just fun to talk to. He even gave me some great tips for the move.