U-Haul Trailer Hitch Super Center of Santa Rosa - Santa Rosa, California

Introduction to U-Haul Trailer Hitch Super Center of Santa Rosa

The U-Haul Trailer Hitch Super Center of Santa Rosa, located at 3595 Santa Rosa Ave, Santa Rosa, CA 95407, is a comprehensive trailer supply store that offers an extensive range of services and products for all your moving, storage, and transportation needs. With a phone number of 077031457 and a website at uhaul.com, this center caters to both individuals and businesses, ensuring top-quality services and products.

Specialties and Services

• Trailer supply store
• Moving and storage service
• Moving supply store
• RV storage facility
• Self-storage facility
• Trailer rental service
• Truck rental agency
• Used truck dealer
• Van rental agency

In addition to these core services, the U-Haul Trailer Hitch Super Center of Santa Rosa also offers in-store pickup, in-store shopping, onsite services, delivery, same-day delivery, and is wheelchair accessible, both in terms of entrance and parking lot. This accessibility ensures that all customers can comfortably access the services provided.

Opinions and Average Rating

This company has received a total of 59 reviews on Google My Business, with an average rating of 3.6/5. Customers praise the great customer service and the knowledgeable staff that can assist with wiring issues and trailer hookups. However, some customers have mentioned experiences with staff members who appeared annoyed, and the overall cost of renting equipment for one-way trips was considered high.

Recommendation

For anyone seeking a comprehensive trailer supply store that offers a range of services and products, the U-Haul Trailer Hitch Super Center of Santa Rosa is a suitable choice. Despite some mixed reviews, the center's commitment to customer service and accessibility is evident, making it a valuable resource for those in need of moving, storage, or transportation solutions.

We recommend visiting their website or contacting them directly at 077031457 to explore the full range of services and products available. With a combination of expertise, accessibility, and a variety of offerings, the U-Haul Trailer Hitch Super Center of Santa Rosa is well-equipped to assist with all your transportation needs.

👍 Reviews of U-Haul Trailer Hitch Super Center of Santa Rosa

Jason A.

4/5

Great customer service and always willing to help. If you have a wiring issue, they have employees with knowledge on how to fix it.

Jason M.

4/5

Good service. The one guy in the lot hooking up our trailer seemed annoyed however. Rental went smooth until our tire blew in the middle of nowhere Nevada. Luckily the roadside assistance helped us once we got ahold of them. Overall, decent experience. Too bad it's still stupid expensive to rent equipment going one way out of CA. The mass exodus of people from the disaster state has caused those prices to skyrocket from where they once were.

Jasmin C.

5/5

Overall good experience. Bought moving boxes. Rented a U-Haul pretty painlessly! Could have used more help to my car since I had a small child with me so the customer service wasn't a 100%. But they did offer to retrieve the cart when I was done which I declined so maybe it was all on me!

Elise L.

1/5

If I could leave less stars I would, had a horrible experience here, avoid trailer hitch installation at all cost, found out the day after they did not even hook up my wiring harness for lighting and never verified with me even though I asked the technician if I needed a document verifying the installation in order to pull a u-haul trailer I was picking up the next day. Tried to resolve the issue with both the manager Don and the U-haul customer service and they refused to acknowledge the mistake. Terrible customer service, they did not "make my moving easier" they made it hell trying to find someone to hook up my lighting after the fact.

Joshua P.

5/5

Appreciate the service here. They have all the moving equipment I could think to need, and when renting a U-Haul the process wasn't super laborious/long.
I did feel a little confused about the drop off process. Based off some signs, I thought someone was going to come out and meet me. I guess that wasn't the case? I ended up just talking to someone, and they took care of everything.

Eileen T. (. D.

5/5

These guys were awesome with my hitch install! Manager was great, though corporate should provide him more staff, as he was really busy but maintained total professionalism. I came here from San Rafael and am glad I did. Was worth the trip! Saved a lot of $$ from other company quotes for a hitch.

Jay W.

1/5

U-Boxes arrived 10 days late from scheduled ship date. Not this sites fault but hasp was broken (under shrink wrap) Notified assistant manager on Thursday. Both in person and again later that day w/ a phone call (There is no manager presently). Following Monday visited to enter box again, hasp was still not repaired. So my belongings were left unlocked for 4 Days. Asked 877 number about credit for delayed delivery beyond guaranteed date, they told me to talk to local center. Local center said no I had to contact 800 number. So I contested the charges with my credit card company until U-Haul figures out who is responsible for processing the credit. Called 877 number to schedule access to U-Boxes after they finally arrived 9 days late. They supposedly messengered the local center. I also called the number I was given by 877 to be doubly my boxes would be ready for access the day after I called. Arrived to find that not the case. Local center did act quickly to give me access in about 20 minutes.
My advice insist on U-Box new design WIDE brass hasp that wraps around the box door to the side of the box.
Be prepared for delays in shipping dates and for access once delivered to new U-Haul center.

Nathan P.

1/5

DO NOT TAKE YOUR VEHICLE HERE. I had to go back 3 times and it’s still not fixed. When I went back for a refund the manager would not refund me even though my tail lights still don’t work. The tech drilled holes in my sprinter van and did not prime them leaving a rust point. They took my old hitch off the mount and replaced it with some janky wire wrapped around the hitch. When I politely went back and brought this to the managers attention he got visibly annoyed and mad and would not refund my money. He expected me to go back for a 4th time and have his untrained tech try to fix it after he sent me on the road with tail lights that do not work. Go to a real mechanic to get tail lights installed.