Value Rental Car - Pasadena, California

antonio G.

This agency has a minimum rental period of 3 days, but if you enter 3 or more days on their website it inexplicably adds an extra day's charge.

Try it yourself: go to their website, click on a car. Set pickup date to Nov 3 9:30am, dropoff to Nov 6 9:30am. This is a period of 72 hours, or 3 days in our normal world. For them, this counts as 4 complete days and they multiply the car's daily rate by 4.

I asked for clarification and they refused to address this parallel-dimension interpetation of time. I ended up reserving a car at another independent agency in town where I received friendly communication and fair, transparent pricing.

I give 2 stars instead of 1, simply because I didn't rent anything here and maybe there's some redeeming aspect to it. But I wouldn't recommend renting from a company whose very first interaction with you is an overcharge based on a sleazy interpretation of how many days you are actually renting the car.

Matt A.

I left this review one year ago without any context. I rented from them for 3 months while I did a semester in Pasadena. Hands down the cheapest and easiest option at the time. I was under 25 so most other rental car places have fees. They were very happy to work with me on anything and very flexible.

Since then I’ve rented with them twice more. They’re able to get quality cars at short notice and are absolutely hassle free. Not to mention still the cheapest option no question.

I can’t recommend them highly enough!

THIS O. T.

BEWARE! This lady does not give you all of the pricing info over the phone. She tells you it's a $200 deposit to rent car. Doesn't mention you also have to pay the rental price at that time as well. Total waste of time then had the nerve to get mad because I didn't do business with her!! Cars are raggedy anyway!

Christopher G. F.

I didn’t get my rental from them to be honest, it was because I was a little bit to late and it got rented. But with that being said, I had some time to talk with the ladies in the office and let me tell you that they are some of the most beautiful and caring people I’ve met in any business I’ve dealt with In the post Covid era where customer service and just nonexistent or understanding with their customers . But these wonderful people gave me a lot of confidence and hope that there are still wonderful people in business still . Thank you and I will continue to send you my love and support and referral for anyone I can .

The F.

Staff were really helpful, especially the lady called Maryam, cars are a little old and cheap

Kimberly H.

It's a family run business with great people and great prices.
Miriam is so nice. I've been renting from there over 5 years.

Sean B.

Very nice company and friendly family run business. My car needed repairs and I had to rent a vehicle. The hertz people next door were very expensive and way out of my budget. I saw Value Rental Car next door and decided to rent a Toyota Corolla from them for 2 weeks. I had no problems and the customer support from Maryam was amazing. Best of all I saved around $250 dollars. Thank you for everything !.

Giovanni M.

The owners at Value Rent A Car are not only courteous, but knowledgeable as well. They rented me a car for a very reasonable price and the service was outstanding! I highly recommend this dealership to all my friends and family, and continuously go there for my car repairs/tune-ups because of their honesty and kindness, a rather rare thing to find in any mechanic shop.