Wheelchair Vans Inc - Voted Lowest Prices on Wheelchair Vans - Laguna Hills, California

G A. U.

1/31/2025
What a great dealership with wonderful caring people. The vans are beautiful and competitively prices. In my previous review I spoke of the quality experience and vans purchase that I made to take mom to appointments and outings as she was wheelchair bound. I since lost mom to the Lord in December and called Sam and Omer to discuss options due to the fact mom had passed away and I no longer neeed the van. They were quite compassionate and caring. Omer offered the opportunity to put the van on the lot via consignment and we came to an agreement about price. He was so professional and kind. The van was on the lot for less than a month and Sunny called me with the good news that the van was sold and my check was ready. It was a very good experience considering what our family had gone through and I so appreciated their care, compassion and assistance. I highly recommend Wheelchair Vans Inc. In Laguna Hills, CA as they are simply the best and the ship throughout the nation. Thank you Omer, Sam and Sunny! Highly recommended.

8/24/2024
What a fantastic experience. We purchased a rear entry wheelchair van so we can take mom on outings and 949 Wheelchair Vans Inc. was awesome to deal with. Sam and Sommer handled the transaction and it was smooth and easy. The vans at this dealership undergo multi-point inspections, rehab if needed and complete service and detail. They offer free nationwide shipping, $1000 off or a 1 year warranty. The customer service is phenomenal and they have a wide selection of vans, scooters and related accessibility equipment. I so appreciate the professionalism, knowledge and kindness of staff and highly recommend 949 Wheelchair vans Inc. to anyone searching for such a vehicle. Mom is going to be so happy. Thanks to Sam, Sommers and the entire team at this top rated business.

8/20/2024
Stopped by today and met with Sam to pay the balance on the wheelchair van to help transport mom. Sam was professional, courteous and kind. We plan to pick the van up by the end of the week or early next week. This dealership is the best in the nation for wheelchair lift and ramp equipped vans. Great people, excellent selection and fair pricing.
Highly recommended.

Previously visit
wife and I stopped in to look at accessibility vans that we may purchase in the near future so we can take mom out of the house for some fun and meals. We were not sure if the side ramp or rear ramp would be best and what exactly was best for mom based on her condition, also taking parking into consideration, etc. Sam was very professional, knowledgeable, and kind. We looked at a few vans, and I must say this place is premier relative to stock, options, condition, etc. Sam was patient, understanding, and a stellar representative for the business. His customer service skills are definitely 5 star plus.
I plan to come back within a month and do business with Sam! Highly recommended.

Lawrence B.

Sam Z and the Team are a phenomenal resource for your wheelchair accessible needs. The have a wide range of inventory that will meet and exceed your expectations. Highly Recommend!

John G.

First and foremost, a big thank you to Omar and his staff at Wheelchair Vans Inc. I recently had the pleasure of working with Omar after a 7 month long search for a Toyota Sequoia that was worthy of buying. I had been searching in Arizona where I live and after many disappointing failed attempts I decided to check the surrounding states to see if anything stood out. In my search I came across one from Wheelchair Vans Inc. in Laguna Hills Ca. I was more or less "window shopping" at this point and I never really expecting to find one online, in a different state, that I would actually buy. The pictures and the ad caught my attention instantly. I then reached out to Omar with questions. From the very first interaction I knew this was for real. Omar was honest, and answered every single question I had which instilled confidence in the fact that this could be "the one". He did a video walk around for me to see and hear the entire truck which was a step above in my opinion. I decided I was going to test fate and buy this in California from Arizona. The Price that was listed was exactly what I paid. I flew to CA. to pick up the truck and it was in fact the 1 owner, dealer maintained, "everything I was hoping it would be" truck and more. Omar had it detailed before I arrived, and even filled it up with gas knowing I had a 6 hour trip ahead of me. The trip home went without a single issue. They entire staff was kind and accommodating and I highly recommend Omar and Wheelchair Vans Inc. to anyone that would like an honest, no hassle, trustworthy way to do business. Thank you again to Omar and Wheelchair Vans Inc.

Joel P.

I purchased a van from here last month and paid cash for the entire thing and two weeks later My vans transmission line splattered oil all over my engine appointment. And when I called the dealership to explain the issue, they just cut me off and we're very arrogant. Instead of trying to help me resolve this issue in a professional Way. All they told me was that they're not going to do anything that it's my problem knowing that california law states under thirty days They have to replace the van or give you a full refund. I would not recommend this place at all.They still salvage and faulty vans.They will clean them up and make them look good with a good polish. But you have been warned if you buy from here just know you will regret it!!!!!!! I have been saving for 7 years to get my father a realiable and comfortable wheelchair van to give him a better lifestyle and to make it easier for his doctors appointments. To just have it break down 3 weeks later?!?!? This dealership is just going to end up getting a huge lawsuit!!! Or the ADA will further investigate this place eitherway just be aware That they will be very friendly with you and understanding until you have bought the van then When you call for any concerns they will just laugh over the phone and tell you there's nothing they can do for you.

Michelle M.

My dad's 20 year old power chair suddenly stopped taking a charge, and we started evaluating the cost of buying repair parts and service vs buying a new power chair. Someone from Wheelchair Vans returned our call, and diagnosed and fixed (!!) our charging issue over the phone. We had no idea the chair could lock itself with some unintentional actions on Dad's part, and could also unlock with similar intentional steps on our part. Amazing! Another company might have taken advantage of our ignorance and sold us a new chair for thousands of $. The person who helped us at this company won our future business. Much gratitude!

Liam P.

EDIT Feb 9th.
949 Vans responded below. Contacted them and will see what happens, but would like to respond to the part where they responded.

"Regarding the 240-point inspection conducted at our facility and the independent mechanic shop inspection, both assessments contradict the allegations made. It is important to note that the vehicle in question is 12 years old with 127,000 miles, and our transparency about its condition was communicated upfront."

Yes it is 12 YO but I was not told that the battery and AC were bad. Just that it was 12YO and had some scratches on the car as per photos sent.
As per the "allegations", I am speaking of what I saw as per the mechanical issues I ran into and parts that needed replacing.

I also looking forward to working with you on the issues I have raised.
Thank you.

ORIGINAL REVIEW:
Multiple things wrong with the van.
I bought a 2012 Honda Odyssey VMI conversion for my wife.
I was told that this would go through their mechanic to make sure it was in good mechanical working order when I was looking to purchase this.

I had it shipped from CA to FL and received it December 10th, I could not drive it because I had to wait to get the title due to not wanting to title it in California but title it in Florida. (Nothing 949 could do about that so that is not what this review is about, this is just about the van itself)
About January 16th or so we got the title and titled it to be able to legally drive it.

So in retrospect we have not driven this that long.

Right away I found issues.
Here is the list.
1. Needed a new battery. Went out during one day and found the van dead. Did not leave lights on or anything, battery just went dead. Took it to auto store and found to have a bad cell.

2. Rear Spring Insulator Seat needed to be replaced as it was broken in half. (Easily spotted when I heard a noise and investigated and I am no mechanic so a trained mechanic should have caught that.)

3. Air conditioning clutch went out. (that was the most expensive thing and that sucks living in Florida and not having AC.) Not even sure the AC ever worked as we barely used the van and it has been cool.

4. Front plastic piece under front of car (sorry not sure what it is called) was only held on by 2 of the 5 plastic rivets on the passenger side, so had to replace them. Just glad I caught it in time.

5. The plastic rivets were missing from the windshield wiper covers. Glad they didn't blow off on the delivery truck.

6. Windshield wipers were dry rotted (not a big deal but wanted to add that)

7. Not detailed. This obviously didn't get detailed because there was grease on the doors, seats, radio, steering wheel, and mud on the floors. Also there was dog hair that was imbedded in the carpeted areas. So obviously the previous owner had a service animal.

I let Omer know about the detailing, battery, and spring seat ( the rest happened after I talked to him or in the case of the rivets not that big a deal that I thought of mentioning and the AC just happened). He said he would let someone know who was responsible for that.
I also sent photos of the grease, mud, hair that was in the van when I got it.

Omer did get me a key fob as it only came with 1 so that is a plus but I would not do business with this company again based on my experience with the van.

Alaa G. M.

First off, I’d like to say thank you to all the wonderful staff members. Everyone at this dealership was very kind. Sam, the sales rep, helped us find the right van for our family. He was very patient and answered all of our questions. Ask for Sam if you need help deciding which van is best for you and your family.

John B.

Wheelchair Vans America is the best business for your mobility scooter needds and repairs. Ali the tech there at Wheelchair Vans America I have dealt with on several occasions now is a very honest person who goes out of his way to explain and repair whatever your problem is. I will always contact this company for my mobility needs. Honest businesses like this one are hard to find